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FAQs (Frequently Asked Questions)

How do I place an order?
How do I get a Customer ID Number?
Where are the prices in your Catalog and on your Website?
When does merchandise get shipped?
How do you handle backordered shipments?
Can I purchase each item individually?
Why do I get error messages when downloading the online Catalog?
Do you have a minimum order requirement?
Are there any pricing discounts available?
What kind of plating do you offer?
What payment methods do you except?
How do I obtain an Open Account?
Is it safe for me to use my credit card? Is your site secure?
Are all orders subject to sales tax collection?
Can I order by regular mail or fax?
What is your privacy policy? How do you use my information?
What are "cookies" and how does easternfindings.com use them?
Can I disable cookies?
How can I find out about the status of my order?
What if I need to return something? What is your return policy?
Do you ship to foreign countries?
How many products does easternfindings.com carry?
Is easternfindings.com open to suggestions from consumers?

What if I need to return something? What is your return policy?

EasternFindings.com guarantees 100% satisfaction and we stand behind our products. That's why you can shop at Eastern Findings with complete confidence. If your selection does not meet your expectations, simply contact customer service for an RMA (Return Merchandise Authorization) number. Claims must be made within 10 days of receiving the merchandise. For more detailed information on returns and exchanges, click here.